Frequently Asked Questions

Car History Check web site security & information

Is my on-line transaction safe?

Protecting your information is a priority. We therefore utilize Secure Sockets Layer (SSL) technology to protect all personal information including your card number, name and address when ordering a report from our web.

To confirm that your connection is secure, simply look at the lower right-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure.

We designed our web site with multiple layers of security. We utilize state-of-the-art software solutions to prevent unauthorized access and improper use of our site.

Can I order over the phone?

Yes. Car History Check call centre is available on 0845 300 8905 Monday to Friday from 8:00am - 6:00pm, Saturday 8:00am - 5:00pm, Sunday 10:00am - 5:00pm GMT / BST.

What about my privacy?

We are committed to protecting your privacy. User information is only used to support the Car History Check we provide to you. This use includes, but is not limited to order fulfilment, customer service, billing, collections and other similar. Except as noted otherwise, user information will not be shared with third parties for any purpose.

What about my credit card information?

HPI is committed to protecting the security of your credit card information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Other than verifying credit card information, we will never wilfully disclose credit card information to any third party for any purpose. Feel free to review our Privacy Policy.

Who do I contact if I have difficulty in obtaining my check results?

First, please verify that the personal data you entered is correct and that your credit card information is valid. Then wait a few minutes for the results and email to arrive. If there is still a problem, please contact us.

Monday to Friday from 8:00am - 6:00pm, Saturday 8:00am - 5:00pm, Sunday 10:00am - 5:00pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

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